From one tap to a resolved response.
Here is the whole flow, first from your customer's side, then from yours.
What your customer sees
- 1
They open your link
From a text, an email, a QR code on the invoice or a sign at the counter. The page loads in about a second with your logo and name.
- 2
They tap a star
One to five. The label under the stars reads Poor, Fair, Good, Very good, Excellent.
- 3
They choose what to do next
The same screen shows a private note form and your public review buttons. Lower ratings lead with the private form. Higher ratings lead with the public buttons. Anyone can do either, or both.
- 4
They are thanked
If they left a note, the page confirms it went to your team. If they tapped a review button, they are on your Google or Facebook profile writing in their own words, under their own account.
Northside Bakery
How was your visit?
Every customer sees the same options. Powered by Revivanda.
What you see
A notification within seconds
Email, Slack, a webhook or a GoHighLevel contact note, per profile, with the rating, comment, source tag and contact details if the customer shared them.
The response in your inbox
Marked new. Filter by profile, source, status or rating.
Your reply, privately
If the customer allowed contact, call or email them from the details shown, then mark the item responded. Add an internal note so the team knows what happened.
Resolved
Mark it done. The weekly digest rolls everything up per profile, and CSV export is one click.
About ten minutes, start to finish.
- Step 1, about 3 minutes: Create your workspace and first business profile. Upload a logo, pick a color, write one sentence customers will recognize.
- Step 2, about 2 minutes: Paste your review profile links. Use our free Google review link generator if you do not have yours handy.
- Step 3, about 2 minutes: Choose your short link and download the QR code. Create extra links for technicians or locations for source tracking from day one.
- Step 4, about 3 minutes: Add a notification destination and send a test. Copy the link into your CRM, dispatch software or invoice template.
Hear from every customer. Make leaving a review easy.
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