The review request text message that customers actually answer
The Revivanda team6 min readUpdated September 3, 2026
A short, friendly SMS template with the opt-out language you need, plus the timing that gets the most replies.
A good review request text is short, uses the customer’s name, names your business, links straight to the feedback page, and includes an opt-out. That is it.
A template you can copy
Hi Sam, thanks for choosing Northside Bakery. How did we do? Tap to let us know: go.revivanda.com/northside-bakery Reply STOP to opt out.
Timing matters
Send within a few hours of the visit or job, while the experience is fresh. Only text customers who agreed to receive messages, and keep to reasonable hours.
Stay compliant
- Get consent before texting.
- Include an opt-out in every message.
- Follow the TCPA and your state rules.
Our free SMS templates tool gives you ten variations with a character counter, ready to paste into your own sending tool.
Written by
The Revivanda team
Revivanda
The Revivanda team builds and supports customer feedback and review software for local businesses and the agencies that serve them, from Los Angeles, CA.